Privacy policy

Business name: HRISAN-AV LTD
VAT: BG200325743
Address: Ekzarh Yosif 43, Petrich, Bulgaria
Contact: hello@faces.global

When interacting with our website and use our services we collect the following types of personal data:

Personal Information: When you fill out forms on our website or contact us directly, we may collect your name, email address, phone number, and other contact details necessary to respond to your inquiries or provide services.

Other Personal Information: Information related to the services you request or use from us, such as timelines, budget, project details or any attached documents related to the project may be collected to support our service delivery.
Technical Data: When you visit our website, certain technical information is automatically collected. For example details such as your browser type, operating system or device type may be collected to help us optimize the user experience on our website. 

Cookies and Usage Data: We may use cookies and similar tracking technologies to collect information about your interactions with our website, such as pages viewed, time spent on the site, and other browsing behaviors.

We process your personal data for specific purposes, stated below:

Responding to Inquiries and Providing Services: We use your contact information and any project details you provide to respond to your inquiries, prepare proposals, and deliver the services requested.
Improving Website Functionality and User Experience: We use technical data and cookies to analyze website performance, resolve technical issues, and improve user experience on our site.

Marketing and Communication: With your consent, in the future we may use your contact information to send you updates about our services, industry insights, and other promotional information that may interest you. You can choose to unsubscribe from these communications at any time.

Each purpose is limited to the necessary data collection, and we do not use your personal data for purposes incompatible with those listed above without obtaining additional consent.

The collected data will be retained from us only as long as it is necessary to fulfill the purposes that it was collected for, or as it is required by the law. Your personal data will be retained as it follows:

Contact Form Submissions: If you contact us through our website form, we will retain your information for the duration of our correspondence.
Project and Service Data: For clients, we retain service-related data, such as project details and communication history, for as long as there is a mutual interest in maintaining the purpose of the processing or until the consent provided is revoked.

In other cases, the data will be processed until the interested party or their legal representative(s) withdraws the consent provided or request deletion of the data.

Under the General Data Protection Regulation (GDPR), you have several rights regarding the personal data you are providing. Your rights include:

Right of Access: You have the right to request access to your personal data.
Right to Rectification: If you believe your personal data is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw consent on which processing is based.
Right to Limit Processing: You have the right to request that we limit the processing of your data under certain conditions, such as if you dispute the accuracy of the data or object to the processing.
Right to Request Data Portability: Where technically feasible, you can request to receive your data in a structured, commonly used, and machine-readable format or to have it transferred directly to another data controller.
Right to Object: You have the right to object to processing your data. Upon objection, we will stop processing your data.
Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at hello@faces.global. We may need to verify your identity before fulfilling your request. We aim to respond to all requests within one month, in line with GDPR requirements.

We prioritize the confidentiality and security of the data you provide us with. We implement technical and organizational measures to protect your data against unauthorized access, alteration or disclosure.
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Our website includes an SSL certificate. This is a security protocol that ensures that data is protected during transmission.

Regarding data processing confidentiality, we ensure that personal data is accessible only to authorized people within our organization, who are trained and required to maintain data confidentiality.